Connections

Knowledge only becomes useful when it is assembled from the right Connections. This page explains how compiled context depends on the records and relationships selected into it.

Why it matters

• a team is choosing which records should inform knowledge work
• reviewers need to understand the connection boundary behind a response
• operators want to keep knowledge output grounded in selected product context

From each side

• Use Knowledge for the knowledge workflow.
• Use connected entity pages to define the record set that knowledge is allowed to use.