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Integrations And API

How to connect curated customer guidance in this site with contract-level API reference.

Start from the workflow

flowchart LR
    Workflow[Workflow understanding] --> Contract[API contract]
    Contract --> Validation[Workflow validation]

Customer docs and API reference solve different problems. Start with the workflow first, then move to the contract.

Use each surface for what it is good at

Use this docs site for:

  • integration prerequisites
  • product concepts and workflow context
  • decision points around synchronous, asynchronous, or governed behavior

Use API reference for:

  • exact request and response contracts
  • schema-level detail
  • endpoint-by-endpoint behavior

Follow the integration path

The best sequence is:

  1. read the relevant workflow page
  2. confirm who owns the operational process
  3. decide whether the integration is immediate, queue-backed, export-driven, or event-driven
  4. implement against the exact API contract
  5. validate the result in the same workflow context users will see

Watch the governance boundary

The common mistakes are starting from endpoint shapes without understanding the user workflow and assuming queue-backed or approval-sensitive work behaves like an immediate ungoverned save.